So at work today a customer came in. They needed some items. Let's call that item “a.50”
We only had two a.50 available. They wanted a stronger version of a.50 but in a smaller package. This item doesn't exist.
Anyways. I tried to help this entitled customer out and looked in a parts catalog and showed them this item provider doesn't make what they're looking for.
So we take the two a.50 to the pos and I ask them if they have a charge account. They say yes and mumble some random name.
Don't get me wrong most the time finding their charge accounts are pretty easy. However when you mumble the name and I can't find it I'm going to ask more questions about said charge account. I ask them the spelling of their account name and still can't find it. I ask them what phone number is linked to their charge account, because this would guarantee I find their account. They get all pissy and toss a tantrum without giving me a phone number and storm out of the store mouthing off random bullshit like; “40k a year and this dumb useless shit can't even find my charge account”
The time at the pos was about 1-2 minutes only. As they stormed off I found their charge account. Too slow too late… if they waited less then 30 seconds I would of had their account ready to go. Also our pos systems are like 10 years or older. They run rather slow sometimes.
The old manager that worked here set up some of the accounts wrong. They put the first and last names in the wrong areas in the system. So the point of getting to some charge accounts is sometimes frustrating / confusing. And some names are just spelled very weird. Which is why I asked for the linked phone number. There are also account numbers but only like one person even remembered that the whole time I've been employed here.
Also I'm not sure where they pulled that 40k a year out from. I'm part-time and only make close to 13k a year there…. that's 20 hours a week, 5 hours a day, 5 days a week. Even at full-time I wouldn't make 40k a year there. I don't get paid enough to deal with this type of behavior and bullshit.
I hope they had a bad rest of there day and never found the products from any other shops they went to today. I also wish them to have explosive diarrhea or some other unpleasant experiences. If you can't even help someone find your dumb charge account maybe opt to just pay for it? Or help them find the account? Don't toss a pity party like some spoiled brat and mouth off some shit as you walk off.
(Also Wayne maybe if you used a b.50 in line with your a.50 you wouldn't need to replace them every 3 months or so?) But what do I know? I'm just an idiot who can't find your charge account, and apparently make 40k a year.
TLDR: entitled customer complains about trouble finding charge account, and thinks I make almost 3x as much as I do at my shit job. Would be almost 2x as much if I was full time.
I needed to rant because this shit is so annoying to deal with in a customer service job. And I really do hope they get explosive diarrhea or something.