Call Center Training Final Exams
I've been a call center trainer for 10 years. For six of those years I had zero control of the new hire training curriculum. In those six years, clients and senior learning managers had pass/fail final written and verbal assessments. If a student fails either one of those assessments twice they are fired. Call center agents were starting at $9 or $10 and if they didn't pass I have to fire them while only making $12.50. It was so traumatic to the agents who were already strapped for cash. They can barely afford professional shoes and I had to have difficult conversations regarding their appearance or lack of reliable transportation if a senior leader noticed it and brought to my attention because I would ignore it. I've had agents cry and sob begging to keep their jobs. Four years ago I finally own all call center training and my first…
had a frustrating experience with wendys today. made a mobile order coming home from work and went through the drivethrough for pickup. the kid in the window looked like shit… probably had been getting abused all day because they were out of buns (not a great thing for a burger chain). he offered to do my sandwiches with lettuce wraps but i politely declined and said i would cancel my order. parked in the lot to cancel the order on my phone but for some reason the app wouldnt let me. all these fast food places have a really bad application model. as a tech person its frustrating how badly it's designed. no integration with the restaurants point of sale except sending the order. no features allowing the restaurant to interact with the order (like if they were out of something) other than confirming it or even the ability to…
I feel like I’m drowning.
My work has had me working 10 hour days, 5-6 times a week, every week, since October. When I get home, I'm left with like 3 hours to made dinner, shower, then off to bed so I can slave away at this job for another 10 hours the next day. And then my one free day each week gets slammed with doing laundry and other chores I can't tend to over the week. The girl I was talking told me today that she's lost interest because I'm never available- my entire social life has disappeared, but this job has allowed me to start tending to my quality of life and doing things that I haven't been able to afford like getting repairs done on my ancient car. I am so tired of this trap between being too broke to survive and being too isolated to live. I shouldn't have the…
sounds like our teachers deserve a raise
Last July I was working at a tech company and things were going…not well. Management was going from bad to worse and every (very minor) perk of the job was being taken away from me. No longer WFH, bonus structure changed to something completely unattainable, and my longtime salary position was being changed to an hourly position. We were told this shift would happen in October. Well one crappy July morning, my team was pulled into a meeting with HR and told again that our positions were being switched to hourly…at the end of the meeting…in 30 minutes. Yeah, we started the morning as salaried and two hours later were hourly. At the next company wide meeting, the CEO went on a tirade regarding employee morale and verbatim said, “if you don't like it here, leave.” Ok. Luckily I got extremely sick for three weeks and was graciously allowed to…
And it happened to me…
I am server at a little family restaurant. The amount of bull that I've had to put up with over covid rules is ridiculous. I would need more hands to count the number of times I've been told to F off in just the last 6 months. And with that abuse, my boss had thrown down extra work and extra rules, with not even a thank you to his wonderful, warm staff who helped him survive the pandemic. Not even a goddamn pizza party. So, between a rock and a hard place, I started throwing out resumes. Fortunately, a few months ago, I had gotten the foresight to get myself licensed for cannabis sales, as those places seemed to be booming with business. And today, I was just given that job. Full time hours, full benefits, fair raises, every other weekend off, and even a wardrobe compensation. So today, I…