“Service Mindset”
Perhaps it's time for 'Quiet promoting' to become a discussion point.
After working here for six months, I was just informed that the mic is recording constantly. Sure, every remote worker technically expects that. What I didn't expect was to be “coached” on the fact that, after putting a particularly nasty client on hold, I swore to myself and called them an asshole. Again, the customer could not hear that. I asked management what the difference is between that, and an in-person employee stepping away to a private area to vent about an abusive customer, and would it be acceptable to record and discipline the in-person employee for those private words as well? Does an employee at this company not retain the rights to speech and the expectation of privacy? Magically, the disciplinary action has been dropped. Know your rights.
This poor man.
Long story short, I stood up for my legal rights. Company begrudgingly agreed to pay me what I asked for as an attempt to keep me quiet. During the meeting where they tried to essentially bribe me, one of my bosses said, “Really, these rules are only for single moms who can’t miss a day of work, not for people who make $MyCurrentHourlyRate.” I did not respond. Second boss (trust fund baby) chimes in with, “Yeah, while we are going to make this right with you, this law is to protect minimum wage workers, like people working at McDonald’s.” I didn’t know that classism was an excuse to treat employees illegally! Amazing. The more you know, am I right? /s It’s so funny though, I don’t find any of those details on my state’s Department of Labor website. I told them breaking the law was a legal liability for their…