A place that I used to work at has been having some negative reviews on Yelp. I was snooping and found employee reviews with no mention that they work there (and honestly I feel that is deceiving). As well as the practice manager leaving a 5 star review with no disclaimer either.
This place was good. They cared for the pets and took care of them. However, not everything was done/cleaned properly and the practice manager was barely a manager. Hired relatives and cared more about the face of the business than the staff/daily protocols.
We had so many pets that it would be 5 staff to 150 pets, with 5 yards total. (Not to mention some pets had to be handled with NO other pets in line of sight).
Never listened to staff’s feedback, suspensions were week long with pay, and never fired anyone until they did something bad (such as one staff who (was a relative) and clearly was trying to scare the dogs using a rake, was not fired until they threw a dog (even then it was a fight to get the p.m. to watch the evidence).
I was the lodging manager at this facility and I tried so hard to set policies up and training but was always told “not needed” even though the practice manager worked 10 hours a week at most in office. Never helped out, and would laugh if someone asked her to clean up after a dog because we were super busy.
Anyway there’s my rant