I have tried every normal route to resolve this. But now the gloves are off and I am naming names.
A while back I worked an incredible 55+ hours per week during the preChristmas season and right up to New Years for this company. The pay was terrible, but i took the job to be near my mother (i had a house in another province) who was starting to be unwell.
I busted my butt at this job and often got letters of thanks from the office of the president, and the occasional prize (low dollar value, but recognition) for taking charge of the calls.
The culture there was like high school. The Team Leads thought they were demogods.. and there was rampant favouritism – but I didn't care, I just worked and worked everyday, in case I'd have to leave.
The bonuses spoken about in HR didn't materialize but before Christmas I was told about bonus Walmart Gift cards for all overtime hours up to New years! Perfect! So I worked virtually every day, many hours per day… and used this carrot to get me through the rude phone calls, and less than stellar job conditions.
I had earned about in $450 Walmart Gift cards. That was exciting and i was looking forward to getting them in January of the next year. Of course they didn't come (some times bonuses were late or not what was promised. I finally had to leave late February as my mother has a serious health issue, and still hadn't received my bonus. Now that I had to take a leave and likely resign – i really needed that bonus money
The Walmart Cards finally arrived in march, I was so excited. I was speaking to someone in reception about getting them sent to me when Carrie A. The Senior Operations Manager, went to the front desk and took them. She then wrote me stating that I could only get them if I returned.
I tried to explain my situation (regarding my ill mother) but she didn't care and basically just stole my gift cards. I formally wrote her a complaint and also appealed to my originaly training manager (was surprised not to hear back).
I found out later when applying to work from home that I was blacklisted from getting hired because I complained about my $460 bonus stolen after many months of top level work for this company.
TLDR: Ms. C.A., Senior Operations Manager for HGS (Hinduja Global Solutions) took my bonus of $460 months after i earned it and after it had been set aside and then blacklisted me from future employment for complaining.