Attitude, enthusiasm, and efficiency are all critical to Starbuck’ customer experience. Think about it. Unionization would mean that some baristas would be slower. Would a slow experience stop you from going to Starbucks? Imagine a barista gave you attitude, or was rude to you. Whelp, “they’re protected by the union” and it’s their right. Would this affect your preference of Starbucks over alternatives? In reality, I don’t think many customer facing roles can be unionized.
Attitude, enthusiasm, and efficiency are all critical to Starbuck’ customer experience.
Think about it. Unionization would mean that some baristas would be slower. Would a slow experience stop you from going to Starbucks? Imagine a barista gave you attitude, or was rude to you. Whelp, “they’re protected by the union” and it’s their right. Would this affect your preference of Starbucks over alternatives?
In reality, I don’t think many customer facing roles can be unionized.