Not sure if this is the right sub but I’m curious to hear people’s opinions on this. I’m a massage therapist and get paid a percentage of what the client pays for the session. My employer is wonderful and pays me well, and also makes sure I am paid when a client cancels last minute or no-shows to the appointment. The only way she can do that was a by charging a late cancel fee to the client. It’s not the full price of the session and all of it goes directly into my paycheck. However, we get a lot of pushback from our clients on this. It’s worth noting that most of the pushback comes from the boomer generation. They have the money and the time to get massage more often but don’t feel like they should pay anything for a service they didn’t receive. Ok I can see their point of view, and people can’t help it if they get sick or has something urgent come up, but they can’t seem to see our point of view. They are not only paying for a massage, they are paying for my time, reserving my time. Other clients wanted that time slot in my schedule but if there is a last minute cancellation then that spot is empty and I don’t get paid. If I don’t get compensated for my time then I would have to get a second job or change careers altogether. Why are people in the service industry less deserving of a living wage? Why are we less deserving of respect?