Rant here. I love working in a non profit environment but can't work in a direct service position anymore. I am tired of my job performance being tied to factors out of my control. I am a case manager and my job is to connect people to services. If a participant actively ignores my numerous attempts to contact them it is still my fault if they are not making progress. I document all attempts to contact but it does not matter. I was told that all that matters when it comes to grants is the numbers and the data.