So, last Monday was my first day back to work, as a contract laborer, doing inbound customer service phone work. It's garbage work, and is completely exploitative, but it's what I can get right now, and trust me I'm constantly exploring other options.
Now, back to my point, I came back on Monday of last week, after recovering from an insanely bad ear infection. Prior to being gone I had been trained to take a very specific type of phone call. In the company I work for that means, once you complete the upskill, your take mostly that kind of phone call and nothing else. I was on the third tier, basically.
Upon coming back I was getting phone calls for the tier below, and thought it was weird, so I reached out to my “performance facilitator”. I was told that it appeared I was in the correct call queue, and asked if I was trained for the calls I was getting. When I said yes I was dismissed and told that since I was trained for them then there was no issue.
Now, keep in mind, when I say I was trained for them this was the outline of that. Tier 1, a two month training course, and then taking those calls for about a month. Tier two, two weeks off training for a completely different system, and a single week of call taking before starting training for tier 3. I then went on to take exclusively the call types for tier three for nearly six months. What little I remember of said training for the tier two call type is unhelpful at best because I never got to practice beyond that first week.
Reached out beginning of this week to another person who said she'd check into it. Finally messaged her again today to be told that apparently I'm in the correct queue, and that they'd all gotten an email not too long ago telling them that agents were going to be shuffled around “to better suit the client”. None of us agents ever had any clue it was happening, and now I have no choice but to take calls I'm in no way really suited for. I go home every day with a headache, and mentally and emotionally exhausted.
So, here's my question. Should I go above and beyond and email the head of the program and ask if there's anything that can be done, or am I correct in assuming their lack of care in doing this would likely just see my contact terminated? I'm starting a new training class for something else entirely at the end of the month anyway, so I'm considering just dialing in and doing the bare minimum until then, but wanted an outside perspective.