I work in the insurance industry. My background is a licensed auto adjuster and I left a toxic environment for a new company. Saw a listing for an “auto claims adjuster” and I applied. Went through two interviews and was hired the same day as my second interview.
During my hiring interview, I asked if I would be handling complex claims, as that’s what I’m used to. I asked them to walk me through the first 30,60,90 days outside of training at their company and they gave me the same blanketed, vague, answer that every insurance company I have worked for gave me.
It sounded like what I’m used to: taking a shit ton of claims in one day and expected to make first calls on all of them within 6-24 hours of receiving them.
I got off the video after my second interview, and had a nagging feeling that something was off but I couldn’t pinpoint it (I posted to this sub before about being anxious) and I let my anxiety take over.
A couple of days before training started, I received a call from a supervisor giving me first day expectations and the “welcome to the family” speech.. but then the supervisor said something that has nagged at me all week, I was advised that I would be handling first notice of loss – so filing new claims. And based on “business needs” would be able to be the receiver of adjuster owned claims.. I haven’t worked in the call center for 4 years. I worked my way up to an auto adjuster. I busted my rear end to get my license and to work complex vehicle accidents. I learned in training that the role of “claims adjuster” was reserved for AFTER graduation, and IF you passed the proficiency assessment. But also, being the “new hires” we would be doing first notice of los for a while. I was also told my license would be protected, but now I’ve learned, it’s MY job, to ensure that I find time AFTER training and in between my “job” to do my continuous education courses to keep my license active. I don’t even know if this company brought my license over from my previous company.
I feel completely taken advantage of and I asked questions during my hiring interview. And the sucky thing, I took a little bit of a pay cut to be able to WFH and get away from a toxic environment.
Was this misleading? Or did I misunderstand the job? The job was listed as “claims adjuster” but apparently it’s the call center filing the initial claims and hoping you make the team that gets to be the claim owner in non-licensed states. Are companies legally allowed to “falsely advertise”positions?
And advice or feedback would be appreciated !