I worked in a remote answering service company that was super stressful. I had to “role play” as a virtual receptionist and not let people know that I actually had little to no information to help them. Sometimes people were in a health crisis or needed serious help. The company expects employees to only have 3 seconds between calls and 4% of scheduled time as break. Customer service is supposed to help you with scripts but they were often mean and uncooperative. Expecting them to help was what I think got me in trouble.
Well yesterday the manager calls me in because my stats were not where they needed to be. I pointed out that my restroom was under the mandated 4% but she actually said “it doesn’t matter, you’re not supposed to go to the bathroom every day”. I think they even messed with my statistics to have justification to fire me.