Hello, long time lurker here. I've been working from home since the company sent everyone home in 2020. Our boss went to bat for us, got us a raise and made sure we could continue as WFH employees. My direct supervisor was great to me, I had no complaints. But it's all changing.
The big boss was promoted, my supervisor is going to another department, and I've been sent to another supervisor in another state. At least 10-15 of us were sent to supervisors there. From day 1 they've done nothing but make us feel like they don't trust us. My superviser gave me the attendance rules speech first (I've been here 3+ years and i haven't missed a day since April 2021 when I got emergency FMLA). My collegue who has been there 10+ years got 2 very confrontational emails demanding an accounting for the time her computer was idle (last 5 minutes of the day). She was sent a report that broke down everything we do by 15 minute intervals, I wasn't even aware they ran those reports. We are clerks (I don't want to divulge much more- it's a huge corporation) and we work several "queues" and we have hourly quotas and strict quality standards. Both of us have excellent quality and we almost always make our quotas, usually exceeding them. The only time we don't is when THEY have technical issues.
I don't know, I never expected this. I at least somewhat knew all the supervisors when I worked at the office, and none of them were like this. I'm so stunned and depressed. I don't work in the phones but already It reminds me of when I worked in a call center a long time ago. And I have to stick it out to April so that if I leave I get all my 401K, my contribution and the company match.
Does anyone have any advice?