Hey guys,
I'm fairly new to this sub, but I love the atmosphere, so I'm wondering if you can help me out.
First, some back story. I used to work for a call center helping customers troubleshooting their internet, landline telephones and TV boxes. I genuinely enjoyed helping people get their services up and running, but the company I did it for was making it harder and harder to do without charging the customer for the service one way or another.
A key example, they have 2 types of engineers. One that look at the infrastructure to see what's wrong, and another that's pretty much just makes sure everything is plugged in correctly.
These use to be a part of the service customers were paying for, but at some point, they started charging customers an extra 80+ quid per visit if they feel like the call out wasn't necessary. Sounds fair, except they leave this decision to the engineer in question, and they get paid more for chargeable call outs than the ones that aren't. Guess which one the engineers kept deciding?
This ultimately changed my job from helping customers out as best as I can, to having an argument with 70-90 year olds over the ethics of the company I worked for because an engineer deme they should know the difference between 2.4ghz and 5ghz wifi, and how to split an ssid through admin mode (after they've been on the phone with me for over an hour getting confused about the differences, thus needing the engineer in the first place).
I suffer from severe anxiety and depression. This job made it so bad that I have 2 documents saying that I can't do customer facing jobs from my doctors. I'm on the waiting list for cbt therapy to try and control my anxiety and depression, but I've been on that waiting list for 15 months now.
And last February, it finally happened. I was let go for not being mentally capable enough to do the job I was hired to do. I'm now at my lowest point. I have no money, I'm unable to apply for job seekers allowance because my SO works more than 24 hours a week (as a barista at costa coffee btw, so barely above minimum wage work). I've applied for PIP, but I severely doubt I'm going to get anywhere with that, and all the working experience I have means nothing because of my health report stating that I can't work in a customer facing role anymore, which is all I've ever done.
I'm sorry. That was a longer back story than I anticipated. I'm not after sympathy, or anything like that. I just want to be able to afford to live again.
So, the whole reason for this post (Tl;Dr), what jobs are worth getting into, and more importantly, possible for a 30 year old who can't do customer facing roles, but only has customer facing roles as experience?