So as an insurance damage claim handler, I get to deal with a lot of people and their emotions. However, I'm lacking in empathy towards customers, for my colleagues on the other hand I'm filled with empathy and sympathy and every other socially needed emotion.
Continueing I pick up on the client's emotional signal and my reaction is an “oké” and then I continue to gain all the needed information to reimburse the client for his or her damage's. Wth am I supposed to do. I also get COTJ and it's noticable and improving. However dealing with emotions on off customers is draining and takes just a little bit more time do at the beginning so I do it at the end.
I see multiple damage reports a day, 8 hours a day. And honestly summarized it's client went through some shit and wants damages the reimbursed. I do that to best of my capabilities. Yes might be lacking in emotions. However, My analytical skills and processing are high. Problem solver mentality. Added bonus: personalize the letters you send to customer's. Well I'll be damned now, I got more shit to think about.
Thus, with all the added stress factors I'm just crumbling. Performance took a nosedive and I'm mentally exhausted on the daily even my Saturday and Sunday.