Worked at a call center in Ontario Canada.
Third party – US based company –
Do my job well, get moved to floor support.
Do my job well get moved to aid with training new agents.
Company reviews pay- good news everyone is getting a pay raise.
Bad news – my pay raise $0.01
Because the company had no stats to review and judge that I was doing a good job or not.
Regardless of the extra work I was doing or helping train agents or taking supervisor calls cause, the supervisors had never taken a call but were people managers.
Moral of story – Company's will always look to screw you, use you and dump you when you become inconvenient. I was young but being off the phones was worth the one penny raise.
I walked out of work that day after they told me that took the day off.
This was the same company that decided not to coach me ( one hour off the phones to review a call and see what you can do better) – for 6 months.. because ..
“You are not a problem and I ( the Manager) had people that needed more help.”
Never do more than you need to- it's never rewarded