13.50 an hour. So here’s the deal. I got this job and it’s rare for me to have a full time job. Customers will call in about every possible issues, billing, troubleshooting, or how to use their own tv or computer and expect us to know the answer for them. To be hired permanently, we have to write notes and work with salesforce, a notoriously slow system that takes minutes to load and find information, so we are expected to say all the right things and make notes about everything at the same time and navigate the bullshit salesforce site to research for solution. Their expectation is that we get 0 minutes to write down notes between the calls and to fix any frozen screen issues or a deranged customer (at least a few times a day) and we have to tick a million disposition boxes correctly with a 10 minute on average call time with no break in between calls. Am I right to be pissed? Not sure how much longer I can do this. Maybe it’s normal for a job but I found this very abusive.