I just had a severely frustrating call at the end of an extremely frustrating day. I take IT support calls for a U.S. company, and this was the lovely exchange I had today.
Caller: I’ve been away for a while and I need to run a quote.
Me: No problem, are you already logged in at {company website}?
Caller: No, where do I go?
Me: You’d want to head over to {company website} in your web browser.
Caller: My what?!?! How do I do that?
Me: ……{blinking gif as I have a small aneurism}
Can we all band together and fix this economy, if for no other reason than so these boomers (who haven’t been technologically competent since fax machines were a breakthrough technology) can finally retire? This is absolutely maddening and makes everyone’s day who has to support them more tedious.