I’m reflecting on two companies that used 3 core Key Performance Indicator metrics that updated daily, evaluating employee production. Each of these metrics were determined through a “peer-to-percentage” ranking that determined your name in the top or bottom %. A little obscure, right?
I worked credit card collections for a major bank a couple years ago and most recently I worked customer service for a very large online furniture company. Both of these companies implemented very similar performance measures in which they would take three areas of job-related criteria and divide each into metrics that had different percentage-based weight. One metric was valued at 40%, a middle metric was valued at 30%, and the smallest metric at 20%.
In most scenarios, I would have the dumbest people on my team making the top percent for the site or for all sites combined (both domestic and international sites.). These were people that couldn’t even type complete sentences, nor spell on slack.
Anybody know if this was a common mechanism to statistically fuck with people they didn’t like and use it it as a way to get rid of people?