It's translated from Dutch to be more understanding for you. And on mobile
From now on we have to fear every customer so they don't get us fired and treat the store as our “child” it's a cheap IKEA clone, not a high end store and not even drinkable water.
Hello all! company redacted will change a lot of things in the coming weeks/months. You have often heard the word “mystery shopping”, although “customer experience” is actually more correct. In addition to the external company that (will) make a number of visits, company redacted itself also makes a number of visits. You have all heard the story of location redacted insert:(coworkers getting fired without proof just before we get our permanent contract) but know that visitors have already been here. They don't (always) make themselves known, but you will hear it afterwards. EVERY customer that ENTERS is therefore a potential shopper, who has a say in your/our future. Customer experience and active sales are the pillars on which most assessments are made when deciding whether or not to award (permanent or renewed) contracts. You are all good salesmen, but go looking for customers even more and support each other in this too. I can't stress enough how HUGE it is to move forward within our company. Our store is, I hope / think of everyone, a bit of our child that we are all raising together. Then don't let it depend on chatting too much during opening hours. It is allowed to talk, but a customer MUST enter in a professional environment, not in a cafe… I know we can do it all, but let's show company. Let us patronize and spoil EVERY customer, without them having to ask!