Setting service for appliances and selling home warranties. $18/hr (min wage $13.85 here). I could certainly make more. I have an Associates in Business Administration, Real Estate license, and Property and Casualty license. Here are the highlights:
- Super easy. Like, maybe 5% effort.
- On average around 65 phone calls per day, inbound, average call 6 or 7 minutes
- Pretty much every irate customer gets cold transferred to customer service. We do this even while they are actively yelling at us
- Supervisors will not talk to customers if requested, they just have us transfer them
- Decent benefits, but PTO doesn't start for a year. I do get 1 week sick time per year. Every 3 months we get 3 unpaid days off to take whenever we want
- Holiday pay is additional $2/hr, not time and a half
- I'm apparently really good at the job and get mostly praise from management
- 8 min personal time per day in addition to lunch and breaks, but I've taken up to 30 and no one mentions it
- I watch YouTube videos between calls
- $2k sign on bonus (spread over first 9 months) and bonuses available
- Everything is scripted, so it's basically the same thing on repeat
- Technicians often don't show up or cancel for no reason
- Advertises same day service, but this is only available 10-20% of the time
- I only talk to like 2 coworkers, they are both pretty cool
- Good hours for me : 7:30-4 with Wed/Sun off
- Ridiculously mismanaged. Most of the time even the GM has no idea what we're supposed to do on certain issues. Typically results in us transferring customers to another dept that may or may not be able to help
- Don't even try to warm transfer. If you explain an issue to customer service and they don't want to deal with it, they will just mute the call until you have no choice but to hang up.
- At least 5-10 calls per day where the tech came out, charged them, but didn't fix their appliance.
How would you feel in a job like this? I've been here 3 months now. It pays enough to get by, and it's easy, but the company is super skeezy.