Corporations that offer chat services on their websites/apps are often abusing their employees with an excessive number of simultaneous chats. If you are a chat agent and are being abused in this way or were in the past, if you feel completely overwhelmed, don’t have sufficient time to complete transactions and respond while customers pressure you to respond more quickly and are experiencing too much stress, I would like to hear from you! – including the company you work for, the number of simultaneous chats, the specific chat software you use and the nature of the work that makes it overwhelming. My DMs are open.
These are often OSHA violations that should be accompanied by fines, criminal prosecution and damage payouts to employees. The OSHA guidelines are insufficient for these scenarios currently require doctors to evaluate employees in real-time instead of establishing industry-specific regulations for this type of work and preventing corporations from off-shoring the abusive workloads to avoid liabilities.