I work fast food and I am an opener for my store. So from 6-8am it’s just me and the cook. Now this was a few years back and our policies have changed since then but we only used to give out water cups with a purchase.
So I had a car pull up in the drive thru and ask for something like 3 water cups. I inform them I would have to charge them for 1 drink and then I can hear them talking in the car and they say let’s just try going inside for the waters. Well, it’s just me working the front of the store so that wasn’t going to work. Last comes inside and asks for a water. I inform her that I would have to charge her for it. She proceeds to tell me it’s for her kid in the car and they are choking. I immediately called BS because I knew they were just in the drive thru and she would have ran in with the kid if that was the case. So I asked her if they were actually choking. She said no, they have a sore throat. I still didn’t believe her so I told her I would have to charge her for the drink. At this point she lost it. Complaining that I was seriously charging her for water. I informed her that I was charging her for the cup, not the water. Conversation ended up going like this:
Customer: so if you give me a water are you going to get written up?
Me: no.
Customer: so you’re just being a dick then.
Me: no I’m following our policy.
Customer: who’s in charge right now?
Me: I am
Customer: I want your managers number.
Me: well I can’t give you their number but I can give you the customer assistance number
I gave her the number and then she asked me if there was anywhere else around that she could get a FREE water. I told her the Starbucks across the street would give her one. She ended up leaving and coming back about 30 minutes later with her own cup. By this time my 2nd person came in to help me up front and the lady said to her can you give me water now???!!! Our policy also states that we cannot take outside cups and fill them but I was so beyond done with that lady that I just told my coworker to fill it up for her.