I feel like if I post this anywhere else I am going to get crucified, and I just have to share this with someone. I currently work in a 9-5 corporate job as a mortgage broker’s assistant and I am all too soon realising that I absolutely despise it. 95% of the job is on the phone dealing with clients. All of my KPIs except one are sales or service based. The only non-phone thing I do is process loan applications and that is often taken away by my coworker or by the brokers doing it themselves because they leave it all til the end of the month. This is not what I was sold at interview. Recently they have started trialing ‘hybrid working’ with one day work from home per week. I get Wednesdays, and today the entire office phone system crashed for 7 hours and the softphone system crashed for the whole day, IT still haven’t fixed it. It has been the first day since I started here where I did not make or take a single call. I did other support work that did not require customer contact, like emails and assessing incomes and expenses (what I was sold at interview). At the end of my day I feel amazing, took the dog for a long walk, did some housework and cooked a big dinner for my family. My mind is clear when it would normally be full, I would be exhausted and save housework for weekends, cook something easy for dinner. Everyone at home is commenting on how much brighter I seem.
Either ‘emotional labour’ is real, or I need a new job.