Hello, first time poster long time lurker and big time supporter. Compared to others, I may get laughed at because I’m 100% wfh but just wanted to gouge how many others are in the same boat.
I’m in insurance claims which deals with a lot of litigation that makes up a quarter of my overwhelming current large pending. I would give more details but I think I can be easily identified by my company given my unique duties and types of claims I handle as I suspect someone from there is sneaking around in these types of forums. Anyway, I looked at the department roster from a few years ago and to now, it’s almost 50% less than what it was and don’t think they hired anyone since the pandemic which means anytime someone quits, their case load and files get thrown onto the rest of us left. During this time, an entire team/unit quit which meant we’re handling certain claims we don’t typically do so it’s very time consuming since we are not familiar with the proper procedures and associated policies while we really need to be focusing on the litigated cases which are extremely time consuming in itself. The majority of us are basically handling the case load of two people.
Anyway, today, everything seemed to come crashing down on me with a ton of fires having to be put out at once on several files all within a 30 minute span. My wife heard me curse several times after I got off some calls and I slammed my phone down hard enough for my neighbors to hear I’m sure. I decided to take a mental day which I’ve never done before and logged off. Just seems like upper management keeps giving us lip service that they’re trying to hire more people but seems half assed to me. Not sure if they’re really trying or are just trying to save money on the bottom line. My pessimism says the latter. I’m stressed out and don’t feel I have a way out as I have a wife and kid to support and pays just enough. Sorry for the rambling as I don’t know where I was going with this but maybe it touched some people. I just feel this whole industry is under appreciated and often overlooked.