I’m working in a really crappy customer service job that has turned into a call center with tight metrics. When I joined the company, there was more personal autonomy and ways to grow, and I wasn’t expected to be on phones all the time.
I have a degree and I’ve applied for multiple promotions (rejected), did a ton of extra (unpaid) work that they couldn’t “find time” for on my work schedule, but I did anyway in hopes of priming myself for a promotion. Examples: wrote an article published on our website, build out a internal info hub for my group, prepared a presentation for a program they decided to implement, but senior leadership heard it once, took my idea and ran with it, and then cancelled all future meetings with me.
And I’m still stuck answering the phones, which is extremely draining. People constantly yell at me over stuff I can’t control. I have to alert someone to go to the bathroom. I’ve requested multiple times to not do phones anymore, which they “can’t accommodate.”
It’s become clear I’ll need to leave in order to do something different, so I only plan to stay for another month to get my savings up and doctors appointments done (in the US so need insurance)
I am so burned out that I am just trying to get through every day without having a mental breakdown. I’m not meeting my “metrics” at all like after call work or customers helped in a day, and I really don’t care. I’m just trying to get my paycheck. I suspect the metrics are what my bosses boss wants to talk to me about. How do I buy myself enough time to last another month and explain why I’m not meeting metrics?