This is not a humble brag in the slightest, because I hate my job, I thought that working from home and the convenience of it would completely eclipse the negatives of work but no not in the slightest. Let me explain, I work for a call center and am working through them with a company that I cannot disclose for NDA reasons, but I'm a tech support agent. This is one of the first jobs I've ever held so I really do not have that customer service experience that most people at my age probably already have. I'm a very sensitive person so having people be so spiteful towards me really gets under my skin. This wouldn't be too much of an issue if the interactions were quick and simple but due to the nature of the job I often have these people on the phone for extended periods of time as I need to troubleshoot their issue. Having to work with already frustrated and rude people to get them to properly tell me what their issue is is god awful…And the training that was given to me doesn't feel like it prepared me in the slightest to actually perform my job competently. There was a lot of information to go over that was breezed over and we were barely given any actual hands on experience with our work tools and their cluttered UI for me to actually know how to use it without a lot of assistance. I'm not sure if this is something people actually believe in or if it's just something said to try and make you feel better but many times has my trainer said “The customer can't see you, you can't see them, they can't do anything to you.” And this really doesn't make me feel better in the slightest. What it actually ends up meaning is the customer can dehumanize me even more because I'm not physically there, so they don't need to acknowledge me as a human being, and they often end up going all out on me. I so desperately want to quit, alongside everything I said above, my working hours are awful, I have a shift that starts mid day and ends at 10pm. Even though my family is literally a room away from me, I can't see them because I'm working, and during breaks I need to recuperate, then by the time I get off of my shift my folks are going to sleep and all my friends are winding down as well so I have nothing there for me. The entire reason I even wanted to work from home in the first place is because my father is sick right now and can't work anymore. I wanted to be close to him to be able to watch over him and be there in case of an emergency but that's not really the case. I've talked to my parents about potentially finding another job. I told my mother about an ABA facility (I earned my Psych bachelors recently) that I'd applied to that reached out for a phone interview, however the place is located in a city about 35 minutes away on average. I understand completely how this isn't convenient for her or the rest of my family at all. We only have one working car and she needs to use it to go to work and take my dad to important appointments. She told my father about this and he stopped me to tell me I should just deal with my current job but that I could make a decision that I wanted to as long as I thought it was right for me, but I know what he wants me to do. I know this post is rambly and all over the place but I needed to vent and more importantly, wanted to see what others had to say about it, if there was advice for me, if I'm really just being a baby for not sticking it out. I want to, but I really don't think I can handle this job, but I feel like I'd be letting my family down if I quit…I feel stuck.