Hi guys.
Backstory, i work for health insurance. Part of my job is to forward and filter information from different departments. Sometimes I get too enthusiastic and try to go the extra mile, but I think I’m pissing my boss off and not sure if I should just do the bare minimum and keep to myself.
Anyways, today I got some information from another department and figured I’d let my boss know so that my colleagues could avoid making the same mistake I did. I sent this email to my boss in a haste (along with the attached information from the other department), and i feel like I rubbed her the wrong way more than anything.
Hi Rita , I wanted to bring this to your attention. There are claims in the system that are showing xx denial when they are actually denying for xx. They appear to be all within the same time frame and can easily be misunderstood as xx denials and escalated incorrectly. I’m not sure if this issue is already known and this is just how they were previously documented in the system but I thought I’d notify you so any uneccessary escalations to the x department could be avoided.
Thanks
Now that I’m reading the email it almost sounds like I’m demanding her to do what I say which I’m totally not, just wanted to save us all the headache.
I’m picking up vibes that I’m not really the most popular in my department when I for the most part keep to myself and always try to go the extra mile.
Am I over thinking this? Should I apologize to my supervisor and try to fly under the radar from now and on?