We are one of the smaller companies in our industry. Our competitors have sophisticated systems and they're able to provide timely service.
Our management decides we are going to shop for a new system. We get pitches for several vendors. The VP of systems announces we can build this kind of sophisticated system in house. This is beyond delusional. They cannot keep up with the existing systems which keep breaking. Most the tickets for fixing things that are broken are in an endless queue. System issues is the number one reason cited in exit interviews, but still instead of buying something that's proven to work, my company wants to build something in-house.
How does no one have the foresight to understand this is not a project we can handle on our own. Nor should we. We simply don't have the manpower.