However I got pulled into a meeting with her and my line manager because she works part time and we are stretched thin in the bereavements department (I work in pensions). She said wait until 9am the next day when she was back in the office before anything otherwise speak to another experienced administrator named X.
However she is also the only senior supervisor of that department that isn't a line manager and has a very busy 6 hours everyday. So only important things must go to her or employee X if drastic.
In financial services we are regulated excessively and it makes sense as we are dealing precisely with members money. When we are notified of a death of a pensioner we must verify it then everything else is second. This member died just before he was old enough to receive his private pension.
We automatically request them to take their pension unless they pass away like this one. After we were told he passed away we still sent out a reminder that he needed to settle the pension. So I spoke to the supervisor in the retirement department and they said to speak to employee X. Employee X didn't notice that it was a mistake and said not to worry via email.
Next thing I know is after my training he blindsided me and told my senior supervisor that I sent him an email of this mistake. Employee X was on the phone at the time but wasn't talking so I didn't know. He was clearly upset enough to drag me through the mud but didn't mention it in his email. My line manager knows I'm only out of uni a year so I'm still finding my professional grounding.
If I stay in the business for a while, how do I protect me sen from Employee X and my supervisor in the future?