No matter what is going on in your life or how awful or tired you feel, you must be in a good mood in every single interaction you have with all the hundreds of customers you meet, for fear of losing your livelihood.
My supervisor started blowing up my phone at 4am yesterday morning because a co worker called out, and since my companies contract with the building management stipulats that the minimum staffing level is 4 security guards and a supervisor that meant he needed to find someone to fill in. I wasn't fully awake after the first missed call so I wasn't sure I hadn't dreamt it but I was pretty awake by the third attempt to call me. I didn't want to deal with him as I didn't want to come in on my day off since after the third time I just powered off my phone and went back to sleep. I saw him this morning when I was coming in and he was all upset, turns out it was a good idea to turn off my phone as he said he had called me 15 times as he…
While I was gone, my managers quit and so someone I had never met, but is married to one of our old managers (who just transferred centers) took over. When she first reached out (mid February) I asked if she wanted the doctors note I had given the old management. She said no because the disability company had already approved the leave (we use a 3rd party company to process these things.) A couple of days ago she asked for a new note. Not the old one, a new one. I got a NEW note made and sent to me through my patient portal. It was electronically signed and listed the practice information and told her she could reach out to them with concerns regarding the note. She proceeded to berate me and tell me I was trying to take more time off than needed. It should be noted that…
So this week I received confirmation from HR that the pay rise I was put forward for will happen at a reduced rate. When I questioned why the pay rise is different to every piece of paperwork I've been given about this they just told me that the paperwork they'd been given recommended this amount. Turns out my Department head told my direct manager that despite training myself through covid to do a very legislation heavy job, taking on extra roles outside the scope of what I was hired for, modernising our workflow process and handling singlehandedly the upskilling of the whole team based on modern standards for the industry; that extra 500 a year I had been put forward for wasn't justified and we were all getting our living wage increase anyway and “I stand a good chance of achieving that raise next year if I work hard”. …