TikTok Ads Support
2023-08-07 23:29:28
Hi XXX,
Your account has been re-reviewed. Per our review team, the reason for your account suspension was due to content posting patterns and identity overlaps with known bad actors, which is a direct violation of our Community Guidelines, Advertising Terms, and Terms of Service. Accordingly, your account was suspended and will not be restored. Please see the articles below for more information regarding these guidelines and terms:
In order to receive a refund, your account has to be in “Good to go!” status and cannot be suspended. Per our Refund Policies, refunds are not available in respect of accounts that were suspended in accordance with the TikTok Commercial Terms. Since your account is currently suspended, a refund is not possible. You can find more information regarding this in our Refund FAQs and Payment Terms.
You gotta be kidding me. So If I would've funded with 5k, I wouldn't get that money back either. Thank go it was just $60. This is disturbingly abusive, I feel I'm dreaming, this can't be reality. 🤣 Will go with a chargeback, but my god, such a horrible experience. Even if I was a drug dealer, I still have the right to a refund.
In my entire career I haven't seen such an awful user experience from a company .BTW, my “bad actor” part was posting from Loomly 3 videos a day, and buying 1k followers (but this was way before I started adverting, so they could've let me know in advance, instead of letting me submit docs, successfully verify my business, successfully stripping me away of my $60, and allowing me to create the 1st campaign, which I couldn't even start).
Stay away from these non-human primates, sooner or later they'll screw you, even if you're a “good actor”. Better use an agency and give them 4-5% of your ad spent (which I'm doing now) for 300% more peace of mind. No, this is not an ad, I don't have anything/anyone to recommend.