I use to work at an historic resort hotel in New Hampshire and one day an older hotel guest was complaining about the American flag being torn down the middle and it should be taken down and repaired. There was a problem with doing this because the flag was on top the hotel that had six floors and was about 70 feet high and it was also winter time. To get to the flag I would have to go to the roof carrying the ladder, walk across the roof covered in snow, set the ladder up so I could reach where the flag was tied in (not sure why it was designed that way but it was dumb). Now that I have the flag which was fairly large I am going to have to come back down the ladder across the snowy roof. My supervisor (who loved to kiss the department manager's ass) told the guest that I would be happy to do it. I told him there was no way I was going to do that and the guest just walked away saying crap about how people don't take pride in their work anymore. The supervisor just walked away and I thought I was in trouble but fortunately nothing more came of it.
I learned from then on that “going the extra mile” for a company and the “guest is always right” is a lie created by big business to get the most out of employees by paying the least.