A little background; I have worked in 5 medical offices. Pediatric, Cardio, and Chiropractic. Also, a nursing home. I know my way around customer service and am familiar with software.
I have about 10 years of front desk experience. However, this new Chiropractor takes the cake for me as far as toxic environments go.
His whole office walked out on him. I didn't know this when I interviewed. They all just entirely left one day. When I started two days ago, the woman next to me (my trainer) was a banker for 20 years. She was there for one week. No experience with anything medical.
The doctor pulled me out of the office and walked me down the road outside (weird). He told me I would most likely be the one training HER. He said she knows nothing medical and that I need to help her. Toxic. He also told me I need to call him immediately if my new co-worker steals from the company or acts “suspicious”. Great.
This was day two. He schedules patients 6 every 15 minutes. Over 100 a day. He demands the schedule be LOADED. I picked up on the software very quickly, however he has so many damn people coming and going you just can't keep up even if you want to. As soon as they walk in, you can't even get their names. He doesn't allow sign in sheets. He doesn't allow post-it's. No white out allowed because “no mistakes allowed”. He won't let us use red pens or blue pens.
The SECOND a patient misses an appointment, they are to be called. If they do not answer, they are to be called the very next day and the day after until they pick up. Every single day.
Someone called about insurance and he told me to help them myself. I have no idea what this person's insurance was and don't have access to those systems yet so I took a message. He told me “we don't do that” and sent me home early saying I need to “go get some rest”.
Holy shit. I've never seen anything like it and just had to share.