Ive worked in the wine/service industry for well over a decade and tonight almost broke me. For context, im the wine director and sommelier at a fancy restaurant in a large metropolitan area. The owner of my restaurant is a psycho and made us do a pre fixe menu tonight even tho we begged him not to because the last few times weve done them theyve been complete disasters. Our kitchen just isnt built to operate like that and service always drags and is a clusterfuck. Beyond that, half if our reservations were unaware it wss a $150/pp pre fixe and were furious they coulnt order a la carte. I was the only manager on duty and ive never been verbally assaulted by so many people in one night. People yelling in my face, demanding to get my bosses contact info, blaming me personally for everything, saying extremely demeaning things to me all night. I normally handle guest complaints very well and brush them off but they got to me tonight and i just broke down and cried. Its not even worth going into what the complaints were about, im exhausted and theres too many to even recount. Im sure some of you can relate?
Luckily im actually leaving this shit industry in a couple weeks and am never looking back. I hope everyone else in the service industry who had to work tonight had a better time. What a crappy way to end the year and end my career in this industry ugh