My final paycheck was to be a paper check; during my exit interview, I specified my parents' address to send it to (because I was going to be in a temporary living between moving to my new job). I can access my paystub and see the check that was generated, but that was almost 2 weeks ago and my parents have reported they still have not got anything. I've tried calling their payroll on several occasions; each time, I'm directed to someone that's always been going to voicemail. I've left messages but gotten no call back. I've asked if there's someone else I can talk to about this, but the operator has insisted there's no one else that handles that.
It's possible they sent to the wrong address (my previous home), but can I take this a step further if my employer is being no help? Is it normal to take this long to send a check out? This is extremely stressful as I'm in the middle of a move, and this paycheck has my paid out PTO that would have been very helpful right now.