I started a new position that runs a “customer service” type of inbox that are all very time sensitive, like data entry into 5/6 applications.
I began observing on 10/13, it’s WFH we did maybe hour long calls twice per day, some days less, during that time I took some notes but she would fly through everything faster than I could follow.
On 25/26th, I started doing items by myself being supervised. We were very behind on workflow and I stopped about halfway through the day both times. On 27th, I focused on “simpler” tasks because I had been struggling. Then the next Monday I was sick and the Tuesday I wasn’t asked to complete anything.
Itt was turned over to me completely last week, 100% of everything, however my trainer is still there to ask questions. Since then nothing has went well, I am constantly behind behind and getting onto for doing stuff wrong or being told I should know things and I’m struggling to catch onto processes. I am so stressed and overwhelmed that my body physically aches. The stress and pressure I feel causes me to think less clearly and mess up as well.
I just really feel incompetent at this and want to quit, even though I just finished my 5th full day.