I had an issue of a lost piece of my car at a garage and called the place only to be told it wasn’t there by the manager. I went to the place only to get the same dismissive treatment from the manager, but once the employee showed up with what I was looking for the manager was going to have a conversation with the employee. TBF it was the employee’s fault initially, but she actually helped me. I didn’t like how I was treated by the manager, nor did I like how she treated the employee. I wrote an email only to be told by the district manager that I don’t know the whole story.
The whole story from my perspective is that the manager treated me like a liar and I would not have gotten my missing piece back for all the manager cared. Management takes up for each other and both employees and customers get hosed.