Say you work in insurance (some of you might actually). You work in small office. Just a few of you. Let’s say you’re service and everyone else in the office is sales. Your responsibility is assisting clients with things like bills, policy changes, mortgage changes, coverage questions, complaints, and on and on. And you are first on phones which means if you’re not already on a call, in the bathroom, or lunch you’re picking that phone up. Even if you’ve just answered 5 calls in the last 15 minutes and you’re out of breath, you’re picking up that call.
Let’s say your sales team spends most of the day making a few cold calls, then gossiping for an hour, then a few more cold calls. Then a few quotes/issuing policies, then gossiping for another hour. And so on.
Let’s say one of your sale’s coworkers is leaving early and not coming back the rest of the day. Let’s say they’ve been quoting 5 policies for someone, a couple that are actually quite difficult to issue, and they tell you to “finalize all the policies” if the client calls. Let’s say you’re going to be in the office by yourself for the remainder of the evening (because apparently everyone else gets to leave early every Friday but you). You’re going to be crazy busy as it is with nonstop phone calls and doing your own work. And, by the way, you’re not going to get any of the commission for finishing up this other person’s work.
Would you do it? Or would you just…not? Because it keeps happening to me.