Finally got a chance to go #2. A minute in there's a knock on the bathroom door. Boss says “customer called back for you and is on hold waiting for you” I acknowledged this. Minutes later another knock on the door “customer has been on hold for 3 minutes, you gonna be done soon or should I tell them you'll call back?” “Tell them I'll call back in 5 minutes”
I then came out and said “this is the second time you guys have put someone on hold while I'm not available because I'm in the bathroom and you keep bugging me. Next time tell them im not available and I'll call back”
Response was “can't waste time and I didn't know how long you'd be”
Well if you don't know how long it'll be, tell them I'll call back. Like Christ, if it's that important take the call or tell them we'll call back. Not fair to me for you to keep hounding me while in the bathroom and not fair to the customer to leave them on hold like that.
End of rant