I’ve been with Marriott International going on 12 years.
When I began, I was making minimum wage and working off tips as a valet/bell attendant. This was back in 2014.
It’s now 2023 and I’ve worked my way up to front office manager and have had the promotions WITH the work and outgoing attitude focused on guests.
I got promoted to this position back in February of 2023 but have been “led by the carrot” to get here. I’ve had to jump through HR hoops and shit managers all the way here, including a demotion due to “lack of need for my position” at one Marriott, and then the whole furlough shit that was pushed by our government, which put me back to a “supervisory” roll until they needed another manager.
They offered it to me because I’ve been with the company so long, not because of my “over” qualifications.
I was an “essential employee “ for all times other than when the company didn’t need me.
When brought into this role, I knew, and was informed that nobody else has lasted more than 6 months at this location. THIS location is my heart and I have been able to affect it in a way that makes it a better place to work in.
Today, and for a few weeks, I’ve been reprimanded for things that are out of my control. Fellow associates that check guests in with bad credit cards or invalid methods of payment; employee theft from the gift shop, attendance issues during my days off, etc.
I catch those errors when I’m there. I address those issues when I’m there, but when I’m not, and MY manager is there those days, it falls through the cracks…. Leaving it on me for when I get back. Yet, when I ask to watch the gift shop cameras for theft, I’m told I don’t have the access. When I address these issues, I’m told not to worry about it.
I’m told to do write ups and when I do, I’m told I’m being too aggressive and need to “coach and council”. And when I “coach and council” IM written up/reprimanded for allowing theses issues to continue. There are a LOT more issues I could address but I’ll keep it brief.
When I came back to this posting, I was the 5th Manager to come on in 4 months with only a handful of fellow coworkers that knew I’d been there from the jump of this property. I was there before the literal front desk was installed.
I keep getting the run-around from the EC when I ask them for help and I’m not sure what to do.
EDIT: this is my 2nd Marriott property in this. I began with Hilton back in 2010, and quickly switched to Marriott. But now, as I move up, I “feel” as though everyone around me is only worried about themselves and not the guests, not the company, and sure as shit not the associates that work for them. And because I’m caring, I’m a pariah.