Asked a shopper what they were after when they walked in the door, hand pruners, and I pointed them towards them, maybe ten feet away from where we were. I just walked up a different aisle real quick to put something on a shelf, turned around and saw her standing in front of the pruners looking like she was waiting for extra help. Literally right as I was five feet behind her ready to help, another customer whipped around the corner in need of help clear at the other end of the store. Sure enough, later when I ask the cashier if they rung out a customer for a hand pruners, he says she definitely had secret shopper vibes.
I’ve worked here for five years, I always go out of my way to work one-on-one with customers, I do numerous other specialized services the store offers, I know the store like the back of my hand and everyone praises me for it, but because of one fluke misstep I’m getting my ass grilled as soon as the report comes in.