I work front desk in a surgery office and my job entails dealing with many personality types. Most of our patients are unwell and are difficult and I understand and sympathize. I've always had stellar customer service skills, but this office has been exceptionally challenging to the point where I'm losing my empathy. Previous coping techniques are no longer working and i find myself tuning out. It seems like I'm constantly being berated and verbally abused. I've developed chronic headaches and a loss of any joy in any other aspects of my life. Anyone out there have any tips on dealing with a torrent of negativity?