Apologies if this is the incorrect place to post this, but I am a work-at-home (formerly in-office prior to COVID) call center employee in Southeastern Kentucky and have been with the same company for nearly a decade.
My supervisors and managers have always been as good to me as can be expected, but I recently found that the company's policy in regards to all unscheduled breaks being unpaid may be illegal. All my research thus far points to breaks less than 20 minutes in length are to be paid, unscheduled or no.
Is this true? Is my company in violation of federal labor law by mandating all unscheduled breaks, regardless of length, be unpaid? I'm afraid of losing my job — and for the most part, it is a pretty decent job, all things considered — but I have a physical disability which requires me to take breaks from the phone, and I can't make them all coincide with my scheduled breaks.