My boss sat me down and told me that I’m not doing ‘enough’ work at my job. Told me that I make more than the store customer service teams and that I should ‘carry that’. Incredibly ironic, given that those roles pay $1 less for incredibly easy/slow work (not an assumption, I’ve done it. If the store isn’t busy, neither is their customer service)
For context, I’m a service coordinator on the back end of the business. But I’m also the parts coordinator AND the only person in the service department at my location. So all reports, calls, part orders and receiving, etc? Done by me and only me.
We have one tech that we send out for in home service calls, and he’s having some medical issues lately so he’s taking a lot of time off. So that means I call every customer to reschedule them. Some of which I’ve called to reschedule three or four times! So I’m getting yelled at constantly because it’s the day of service and I’m calling people to tell them we have to reschedule.
It’s also important to note that I am not in a leadership or managerial role, and my boss is only in our office once or twice a week. I can’t make managerial decisions since I’m not a manager, but I have to give resolutions quickly, which isn’t always possible without a manager’s approval. Makes sense, right?
BUT WAIT, there’s more! I looked up postings for my job to find the pay rate. Not only am I making $1 more than store customer service, I’m making the same amount of money as every other service coordinator in the company and not a penny more, despite having to do two jobs! So when I looked up the parts position, I was pretty pissed to see a $2-4 difference in pay.
God dammit.