So at my job there’s a reward program and both customers and employees can sign up for it.
I have been asking customers when they make purchases if they have a rewards number and if they don’t, I ask if they want to sign up.
When customers say they don’t have a number and they don’t wanna sign up, I’ve been putting in my phone number instead.
In the immediate, I was thinking I was helping them because I would get the customer a small discount on their transaction.
I wasn’t thinking about the points added to my account that would get me discounts on purchases.
One day I realized I had racked up enough points for a discount so I used it.
The next day my boss (he’s already a mean bastard) put me under investigation for reward fraud; that I was stealing from the company, and when they told me what I had done, I didn’t understand. I had never heard of reward fraud in my life.
It was something I didn’t read in the employee handbook.
Has this happened to anyone else? What do I do?
TLDR; used my number for rewards points for customer transactions, company said I was stealing from them by committing points fraud.