I’m so upset. Last week a man with a very thick accent called and was on a speaker phone while driving. He was already in a bad mood and started yelling at me when I answered the phone. I struggled hard to hear him and asked if he wouldn’t mind repeating himself so I could get him the proper answer. He called me a “stupid American bitch” and said I was “ a worthless fuck”. My manager was sitting next to me and admitted she heard him. I did what I could and ended the call
Yesterday, I was written up because I asked the man to repeat himself on the call. I asked if I was rude or did something wrong. I was told no. Just I asked him to clarify what he was saying. Oh, and because I didn’t smile while on the phone. WTF? I explained that he was abusive and I don’t get paid enough for that. My manager should have stepped in. The owner and manager ignored what I said.
I want to give my notice today. I really do.