My stats are immaculate, I take my job very seriously, I clean every car when I’m done. But this one survey drops me 0.09% below my customer satisfaction rating and I will now be demoted and lose money.
I have been working for my company for 3 years and do jobs that only someone of my experience can do and now I will be making less than some new technicians that came in and hit stats doing far fewer and easier jobs.
All because of this one uninformed customer. Any company that uses customer surveys to determine pay is trash. It needs to stop.