I'm a middle manager in retail, so the person paid $2 more an hour to do the stuff the owner doesn't want to do.
Problem is I'm actually not that good at my job because I just can't seem to forget how hard the job is from when I worked on the floor and I don't make unreal expectations of the staff.
Unfortunately this correlates with the boss underemploying us recently by replacing members of our team of full timers with casual part timers as they resign. This makes the work unbalanced for the remaining full timers.
What started as a team of 7 full timers when I took the position is now 4 full timers and 2-3 part timers on various shifts, expected to do the same amount of work to the same standard of course.
I'll tell the boss I'm worried about overworking the employees and express concerns about burnout and he hates that word, he'll say shit like “We can't let them control us but threatening to leave” then when they do burnout and inevitably quit he's the surprised pikachu.
He doesn't consider the obvious problem though, he's just gets pissed off he wasted time training them and tries to blame them for being lazy and me for not convincing them to stay. How are you suppose to convince people to stay in a toxic environment? You don't unless you're a complete liar I guess.
Overwork is bad and burnout is real, just cause you can in theory rework the work of 6 people down to 3 doesn't mean you should.