When corporate companies talk about how much they respect their employees and are “family” Here is a good example of the lies they peddle. I was browsing around at Dollywood.com and went into the job page. Here is a snippet from the first paragraph……. .”Customer service and the guest experience is at the heart of every decision we make. In fact, we don’t call those who visit our park ‘customers’ or ‘visitors.’ We call them ‘guests,’ because we want to treat them with the same level of respect and care as if they were visiting us in our own homes” Then I go to look at open job positions and found this gem: Customer Service Representative – Dollywood Parks & Resorts – Full Time Year Round Which is it Dollywood? Guests or Customers? Its all Smoke and Mirrors