I work in QA, where the primary function of our “level 1” associates is to listen to calls, and submit evaluations on them. Our department has been including AI into the scoring of calls, and they have an expectation of 125 evaluations done each month per associate.
Within (on average) twenty-one working days a month, that's fairly obtainable, and not a bad goal. However, their is some concern amongst my peers that if we take our PTO (we get 16 hours each month) — our goals are unchanged. We are *not* salaried employees, we are *hourly*, so if we take some time off of work to enjoy our lives; we are still under the expectation to hit that number.
Essentially, it is coming off as “Punishable Time Off” to some of us. Specifically, one of our co-workers had a death in the family; and although they were on bereavement for 5 days — their monthly expectation was still that 125. The question here for the community is essentially, “Does this sound fair to you?” If not, should this be addressed within HR, or some other resource?